October cancelled · Back in 2027

Miami
ITSM Insights
Meetup

The October round is cancelled, and there's nothing else on the calendar this year. The meetups return in 2027. I'm using the pause to rework the format. Some nights will stay casual like they've always been, and some will be built around a presentation.

Dates will be announced once they are set. Subscribe and they land on your calendar automatically.

Add to your calendar What to Expect

Come meet your local ITSM community. The October meetup is cancelled. The next in-person get-together in Miami is in 2027 — no agenda, just good people.

What to expect in Miami
A free, casual evening in the Miami metro — think after-work drinks with people who get what you do. No presentation, no theme, no vendor pitches, no pressure. Just IT and ITSM pros getting to know each other and building a local network. Swing by, stay as long as you like. The venue for the next round has not been set.
Next Round

Back in 2027

The October meetup is cancelled. Dates for the next round will be posted here once they are set.

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Subscribe once and every future Miami meetup appears on its own.

What We're About

One Mission. Every City.

Real ITSM conversations for real IT pros — no vendor theater, no certification hard-sell, no "sponsored content." Just practitioners sharing what actually works. The Miami meetup is part of the ITSM Insights Meetups by Tideline Insights — same format, same host, every city.

Zero Sales Pressure

No vendor pitches. No product demos snuck in. No "just quickly mentioning our platform." This is a community space — full stop.

Practical Takeaways

Every session focuses on real wins you can apply the next morning — quick improvements, honest lessons, and ideas that actually work in the real world.

Local Community

Each city has its own meetup — meet IT pros from your own region, build local relationships, and be part of something growing from the ground up.

Your Organizer

Ryan Holzer, ITIL Expert

Ryan is Founder and Principal of Tideline Insights, an ITSM consulting firm — ITIL Expert with 20+ years of hands-on service management experience across help desk, process improvement, and enterprise ITSM transformations.

He started the ITSM Insights Meetups by Tideline Insights because he couldn't find a local space for real practitioner conversations — so he built one. Six Florida cities to start. No sponsors with agendas. No certification pushers. Just IT pros helping each other do better work.

ITIL Expert 20+ Years ITSM Continual Improvement Florida-Based ITSM Insights Meetups by Tideline Insights
Ryan Holzer, host of the Miami ITSM Insights Meetup

Frequently Asked Questions

100% free to attend — no registration fee, no membership, and no upsell at the door. We meet at a local spot with a bar, so anything you eat or drink is on your own tab, but there’s nothing you have to buy to take part. Registration opens again when the next round is scheduled.
None. ITSM stands for IT Service Management — the practice of delivering and improving IT as a service to the business. Whether you’re a certified ITIL Expert or you’ve never heard of a service catalog, you’re welcome. We keep the conversation accessible and skip the jargon when we can.
A free evening for IT pros in the Miami metro: informal networking, plain and simple — a chance to meet local IT and ITSM people over a drink. No slides, no agenda, no vendor pitches. The next round has not been scheduled yet.
Each city has its own meetup on its own date. The October meetup is cancelled. The next Miami meetup is in 2027, so there is nothing to register for yet.
The October meetup is cancelled. The next Miami meetup is in 2027. The venue has not been set.
The Miami meetup is part of the ITSM Insights Meetups by Tideline Insights. The October round is cancelled. The next in-person round runs across the Florida cities in 2027; Miami dates will be posted once they are set.
None. We don’t assume you have ServiceNow, a CMDB, or any formal ITSM tooling. Sessions are designed for teams working with whatever they have — even if that’s just email and a spreadsheet.
Two ways: want to present or suggest a topic? Email ryan@tidelineinsights.com — the bar is simple: be useful to someone in the room. Interested in sponsoring an event or providing a venue? Reach out the same way. Sponsorships help keep the meetups free and community-first. No sales pitches — ever.
Yes. We’re looking for local companies willing to provide meeting space — a conference room, training room, or event space that fits 20–30 people. Hosting helps keep the meetup free, makes it more accessible, and gives your team visibility in the local IT community. No sales time, no product demos — just a great space. Email ryan@tidelineinsights.com if you’re interested.
If you want to help build a local ITSM community in your city, reach out to Ryan. The network adds new cities when there’s interest and a willing local champion.
Email Ryan directly at ryan@tidelineinsights.com or connect on LinkedIn.
If any city event needs to cancel or reschedule, all registered attendees for that event will be notified by email at least 5 business days in advance. Questions? Email Ryan.
No. The ITSM Insights Meetups by Tideline Insights network is independently organized by Ryan Holzer through Tideline Insights. No formal affiliation with AXELOS, PeopleCert, ServiceNow, or any other vendor or certification body.
Brought to You By

The Meetup Is Free. Going Deeper Is Optional.

These free community events are organized and sponsored by Tideline Insights — an ITSM consulting practice that helps IT organizations build structure, improve service delivery, and get out of firefighting mode. When your team is ready to move from ideas to execution, Tideline Insights can help — gap assessments, roadmaps, process design, and hands-on implementation support. No enterprise price tag, no 12-month timelines.

How Tideline Insights Helps After the Meetup

  • Discovery and current-state analysis — gaps, bottlenecks, and priorities before a single recommendation is made
  • Process design and documentation — value stream mapping, workflow design, and waste removal
  • Continual improvement practice — measurement frameworks, improvement backlogs, and a CI cadence that sticks
  • Organizational change management — adoption plans, cultural readiness, and stakeholder buy-in
  • Strategic advisory — an ITIL Expert on your side for leadership decisions, escalation guidance, and strategic planning